Last Updated: April 2025
Processing Time
Orders are typically processed within 1–2 business days (Monday through Friday). Please allow extra time during holidays or peak seasons.
If any incorrect or incomplete information is provided at checkout, order processing may be delayed by 3–5 additional business days.
RELLIV is not responsible for delays due to inaccurate shipping details provided by the customer.
Delivery times vary based on the shipping method selected and your location. Please note:
We are not responsible for delays caused by external factors such as carrier issues, labor strikes, weather events, or material shortages
RELLIV is not responsible for lost, stolen, or delayed packages once the shipment is marked as “Delivered” by the carrier.
We primarily use UPS as our shipping provider.
If a package is refused or undeliverable, a refund will only be processed after the product is returned and received at our fulfillment center. Shipping fees are non-refundable in these cases.
Due to our fast fulfillment process, orders are sent for shipment shortly after being placed.
Customers are responsible for ensuring their shipping information is accurate at checkout. RELLIV is not liable for deliveries made to incorrect or incomplete addresses provided by the customer.
If a tracking number shows that the package was delivered to the address you provided, RELLIV is not responsible for refunding or replacing the item if you claim it was not received.
We’re confident in the quality of our products — that’s why we offer a 100% money-back guarantee for 60 days on your first order.
If you are not satisfied for any reason within 60 days of your original purchase, simply return the product to us (used, partially used, or unopened), and we’ll refund your order.
Return Instructions
Send your return to:
RELLIV – Returns Dept
19655 E 35th Drive, Suite 100
Aurora, CO 80011 – USA
Please include your:
Return shipping costs are the customer’s responsibility.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit Card | Credit Card | 5-7 Business Days |
| Debit Card | Debit Card | 5-10 Business Days |
You will receive a confirmation email once your refund has been processed. Please note that it may take additional time for the funds to appear on your statement, depending on your bank.
To help us improve our products and service, we welcome your feedback on why you chose to return the product — though this is entirely optional and not required for a refund.
These statements have not been evaluated by the Food and Drug Administration. RELLIV products are not intended to diagnose, treat, cure, or prevent any disease.
📧 Email: contact@relliv.com
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